9 Essential Tips for Buying New Eyewear
I’m embroiled in a dispute with the Bay over a pair of Blinde glasses I purchased that are un-wearable. I see double unless I am looking directly center at a spot 2-4 feet away. So far it’s been 6 trips to see them, I’ve spent over $30 on parking, time wasted when I’m already working 60 hrs/week and I still haven’t gotten a full refund or satisfactory service.
- Go to a store that specializes in glasses. Better service, better selection and better employees.
- Don’t buy horizontally curved frames. Non-parallel lenses will greatly increase the chances of distortion, especially if you have a high prescription.
- If they warn you that the frames might not be adequate, take their advice and chose something else. They want to make a sale and if they’re warning you against something it is because it will turn into a horrible headache for everyone involved.
- Understand the warranty and the requirements for a full refund before purchasing. Are all stores this bad for trying to keep you from returning an unsatisfactory purchase?
- Go somewhere with convenient access. It will be a minimum of 2-3 trips if everything goes well. It can take many trips to come to a resolution if things go wrong.
- Speak with an optician ASAP. Call ahead to make sure an optician is on the premises. Don’t deal with sales people who do not understand your needs and will have to pass you off to the optician eventually.
- Avoid new employees. Don’t be someone’s “learning experience”.
- Don’t be cheap. Glasses are the one accessory you can’t function without. You will probably wear the same frames every day for 3-4 years.
- Don’t wait until your insurance is about to run out. The deadline pressure will encourage you to make a bad decision.
- Bonus: Don’t forget to bring your prescription with you.
- Bonus: Wait until you know you are happy with the glasses before you put in the insurance claim.
I did all of these things wrong. I went with the Bay because they have a “50% off frames and 20% off lenses” sale for August. I ordered my glasses with a new employee under training, and picked curved frames that were not adequate for my prescription. They did warn me there would be some distortion (but they didn’t say how bad it would be). I ignored the warning because I wanted to get the bill in to my insurance company before it ran out.
This is a classic case of not following the “7 Habits” and avoiding something that is important (“new glasses before insurance runs out”) for things that are urgent.
Update: The glasses are returned and the $720 bucks they would have cost me are back in my pocket. Unfortunately, I’ve missed out on the window for cashing in the $250 claim from my old company, but it’s better to get the money back than to have glasses I can’t see with. Only took me 8 trips and approximately $40 in parking fees.
What I needed for the return:
- Original receipt from the Bay
- Original receipt used for the eyeglasses insurance claim
- The glasses (+ case and wipes)
- The original debit or credit card.
- Dealing with the manager instead of the employees