Much like how doctor’s get bombarded with medical questions, being the alpha geek in any family or group of friends means you’ll get asked questions about computers. There’s only one way to stay sane: get everyone you know to run the same software.
Outlook vs Gmail
Case in point, I’ve had to support Microsoft Outlook for over a decade now even though the last time I used it was in 1997. Even though I switched from Outlook to Thunderbird, and then Gmail I’ve had this albatross of questions hanging around my neck. If I could convince everyone I know to switch to gmail I wouldn’t have to worry about problems like:
- Poor performance because emails are never deleted
- Poor junk mail filtering
- Confusion because anti-virus programs are picking up virii in the Deleted Mail folder
For me the main advantages to using gmail instead of a desktop based client are:
- Access email from any computer
- No “downloading email” wait time
- NO VIRUSES! Everything is virus scanned any nothing is downloaded on to your computer without your express interaction
- The best junk mail filtering available
- Incredibly fast search that works so much better than manually organizing emails
- You can keep your old email address and still use gmail as your mail program
- Offline support with Google Gears
- Automatically signs into other Google services like Blogger and Reader
There are many instructions on switching from Outlook to Gmail using special software like Gmail Loader (or gExodus), by temporarily setting up a mail server to importing into Gmail using IMAP, or using POP. With that last method, you can transparently use gmail while keeping your old email address.
Internet Explorer vs Mozilla Firefox
I love Firefox because of all the ways I can extend it with Greasemonkey and because of ad-block plus. Internet Explorer isn’t as bad as it used to be, but you’ll still run into strange headaches like how much more difficult it is to subscribe to an RSS feed using Google Reader in Internet Explorer than in Firefox.
I was a long time Azeurus bittorrent user, but I’ve found it hard to explaining to anyone else how to use the program, not to mention how poorly it performs. uTorrent is so much simplier to use, and it is so much easier to explain to other people how to use it. These are the uTorrent settings I use to work well with Rogers Canada.
uTorrent seems to work better than Azureus or the original Bit Torrent client, and I really like how it defaults to selecting individual files in a torrent to download. It also seems to have much less virii than the older quality P2P applications like Limewire and Soulseek.
There are quite a few legitimate uses of bittorrent. A lot of excellent free software is distributed using bittorrent, and as older movies, books and music comes into the public domain it is being hosted on bittorrent networks. People are sharing their public domain podcasts and video casts using bittorrent as well.
Norton Antivirus vs Anything Else
The other big problem I run into as the computer tech person is “my computer is slow”. The culprit is an easy find: Norton Antivirus. Norton Antivirus is a virus because it is more detrimental to your computer performance than actually having a virus. Nobody likes Norton Antivirus.
We’ve been trying out AVG Free as an alternative, but ran into issues with how user unfriendly it is (finding virii in the Recycling Bin, finding virii in the Outlook Deleted Trash and the difficulty in deleting the virii). Leave a comment if you have any suggestions of which antivirus to use for casual home users who aren’t tech saavy.