Using Mind Maps to Explore User Interaction
I’m “fortunate” to work at one of those companies where meetings are a way of life. Not only do meetings happen daily, but everyone and their dog is invited. Well, until one of the dogs bit an intern. Now the dogs are free to keep working on their projects, but everyone else is still stuck in needless meetings. The only good thing that has ever come out of these meetings is that I’ve developed a passing familiarity with mind mapping software.
Mind mapping is a technique for taking notes. You start with a central keyword or idea and then build up an ever expanding structure from around that starting point. I might have learned this before in grade three, but the Internet seems convinced that it’s the latest and greatest new thing. Note to self: go through kindergarten notebooks and search for ideas that haven’t been copyrighted. Mrs. Nelson, you will be my goldmine. Now I feel bad for falling asleep during story time.
You can do mind maps easily by hand, but you can also use free or pay software to build them. It is a great technique for capturing the minutes and action items in a meeting because it is so freeform yet structured. But you don’t have to take my word for it, LifeHacker has given examples of writing mind maps for meetings, and Kathy Sierra has given mind maps a big thumbs up.
Back to the meeting.
I’m putting an appointment on my smartphone that I hate, and as usual I’m frustrated by how needlessly complicated their user interface is. Sell stock in Nokia and buy stock in Apple — you won’t go wrong. That’s when I remembered something I wrote in a blog post about how their UI design wouldn’t have hit the ground if someone had just drawn it out and realized that it takes 10 user interactions to place a phone call. I looked up at the projected mind map on the wall and I realized that I was looking at the perfect software for doing something like that.
Mind mapping begins with a central keyword, but instead you can think of that as the first screen in your application. Each depth in the mind map will represent a user action. One you have mapped out all the actions you can see the overall cogitative load of your program clear as day. Take a second to look at a mind map I did of the WordPress.com blog interface.
Once the big blob of your UI is mapped you can at a glance look at the most common actions a user would have to perform and see how many interactions it takes to get there. You could even use a mind map to design how content is linked on your blog and how hard it is to use. Admittedly, drawing out a UI like this is nothing new, but using mind mapping software for it is so damned convenient.
- Mind mapping software is not just for note taking and meetings
- It can be used for mapping user actions
- The finished diagram can be used to optimize the most important actions and clearly see what actions are redundant or unnecessary
- The finished diagram makes a great 1 page tear sheet to help users remember where everything is