// Internet Duct Tape

Technorati Top 10,000

Posted in Technology, Technorati by engtech on October 20, 2006

(More boring blog rank crap that is of interest to no one but me)

Technorati is a blog search engine that also ranks blogs. Getting onto the Technorati Top 100 (or the Top 100 Favorited) is a pretty big accomplishment (if ironic because the only people who seem to know about it are other bloggers). Over a month ago I’d noticed that my Technorati rank had “stalled”. The number of inbound links had fizzled to a fixed amount even though I knew I was getting more links. I put in a support request ticket and waited for response. Nothing.

Around three weeks later I still hadn’t heard anything from them, so I put in another request ticket. Still nothing.

A few days ago I decided to do some searching for more information on the Internet. One of the workarounds mentioned was to delete your “claim” and then “reclaim” your blog. Makes sense that resetting everything would fit it. and instead I would immediately give me an error message saying “cannot claim blog, please try again in a few minutes.” 24 hours passed. I tried it again and it still didn’t work. Time for another tech support request in a firm (but not harsh) tone. I mentioned that this problem has been on-going for weeks.

Key tips for dealing with tech support:

  1. It’s not their fault.
  2. They’re more annoyed by the bug than you are.
    • You’ve only had to deal with the bug, they’ve had to deal with everyone who was hit by the bug.
  3. All bets are off if you can contact the techie who was responsible for implementing the feature.

After 12 hours I finally got a response.

Please accept my sincerest apologies for the delay in getting back to you. We’ve been experiencing a backlog in support and are working hard to address everyone. I’ve taken a look to see why you are unable to reclaim your blog
“engtech.wordpress.com”. It seems your blog was marked for review. I’ve made a small adjustment and our spiders have revisited your blog.

Everything now appears to be working as it should. You should now be able to successfully reclaim your blog.

Janice Myint
Customer Support Specialist
Technorati

And with that she used her magic Customer Support powers and fixed everything. Thanks, Janice.

There was a nice suprise when the stats updated. I’ve broken the Technorati Top 10,000. Not bad when you consider that Technorati indexes over 55 million blogs.

Technorati Top Ten Thousand

There is no morale to this story. Other than to take a break from ranting about something on the Internet, get help from the right people, and thank them when it’s over and done with.

Oh, and searching for Janice’s name is a good way to find a list of resolved Technorati bugs:

8 Responses

Subscribe to comments with RSS.

  1. mystarbucks said, on October 26, 2006 at 10:03 pm

    I’ve been doing a lot of brand analysis on Technorati and have come to find that I really like this site. How can I get my blog on the top 100?

  2. engtech said, on October 27, 2006 at 3:08 am

    As far as I can tell, start blogging in 1999 or be famous. :)

    To be in the technorati top 100 you need 3000 blogs to link to you within a 90 day period. To stay in the technorati top 100 you need to keep having around 3000 blog links every 3 months.

    I know I couldn’t keep that up.

    Problogger had a post a few months back where he compared by age the Technorati Top 100

  3. mystarbucks said, on October 27, 2006 at 4:03 am

    oh.

  4. engtech said, on October 27, 2006 at 8:05 am

    Yeah, you have to be pretty dang popular to get in the top 100. I don’t think I’ll even be able to keep up the top 10,000.

    I realized I gave the wrong number, you have 180 days not 90 days. You can find more information about how Technorati calculates rank here.

  5. Monty Loree said, on November 12, 2006 at 9:29 pm

    Thanks,
    I and a few others are having the same difficulty. Technorati is slowww!!
    I don’t want to reclaim the blog and lose everything.

    I’ll do you what you did and send a few strong notes.

    Thanks again.

  6. engtech said, on November 13, 2006 at 2:32 am

    Not that strong, hopefully. :)

    Janice is only one person, and it isn’t her fault they don’t have an adequate amount of tech support.

  7. quotes said, on March 03, 2007 at 11:09 pm

    Janice is the best and my favorite.

    Whenever a problem over there gets fixed, it always seems (to me) that she is the one who responds and says “Hey, sorry about that. It is fixed now.”

    PS: Hey, is your recent stats post witht he graph still up here someplace? I want to take another look at it.

  8. [...] You lost the last month of my blog posts even though they were pinged and indexed before your new cosmetic changes. Because I only show the very latest blog post on my front page you’ll never find them again, even though the last 40 entries are all nicely showing up with full text in my RSS feed. Why don’t your spiders use my RSS feed? This is not the first time we’ve had this problem. [...]


Comments are closed.

Follow

Get every new post delivered to your Inbox.

Join 288 other followers

%d bloggers like this: