Technorati Top 10,000
(More boring blog rank crap that is of interest to no one but me)
Technorati is a blog search engine that also ranks blogs. Getting onto the Technorati Top 100 (or the Top 100 Favorited) is a pretty big accomplishment (if ironic because the only people who seem to know about it are other bloggers). Over a month ago I’d noticed that my Technorati rank had “stalled”. The number of inbound links had fizzled to a fixed amount even though I knew I was getting more links. I put in a support request ticket and waited for response. Nothing.
Around three weeks later I still hadn’t heard anything from them, so I put in another request ticket. Still nothing.
A few days ago I decided to do some searching for more information on the Internet. One of the workarounds mentioned was to delete your “claim” and then “reclaim” your blog. Makes sense that resetting everything would fit it. and instead I would immediately give me an error message saying “cannot claim blog, please try again in a few minutes.” 24 hours passed. I tried it again and it still didn’t work. Time for another tech support request in a firm (but not harsh) tone. I mentioned that this problem has been on-going for weeks.
Key tips for dealing with tech support:
- It’s not their fault.
- They’re more annoyed by the bug than you are.
- You’ve only had to deal with the bug, they’ve had to deal with everyone who was hit by the bug.
- All bets are off if you can contact the techie who was responsible for implementing the feature.
After 12 hours I finally got a response.
Please accept my sincerest apologies for the delay in getting back to you. We’ve been experiencing a backlog in support and are working hard to address everyone. I’ve taken a look to see why you are unable to reclaim your blog
“engtech.wordpress.com”. It seems your blog was marked for review. I’ve made a small adjustment and our spiders have revisited your blog.
Everything now appears to be working as it should. You should now be able to successfully reclaim your blog.
Customer Support Specialist
And with that she used her magic Customer Support powers and fixed everything. Thanks, Janice.
There was a nice suprise when the stats updated. I’ve broken the Technorati Top 10,000. Not bad when you consider that Technorati indexes over 55 million blogs.
There is no morale to this story. Other than to take a break from ranting about something on the Internet, get help from the right people, and thank them when it’s over and done with.
Oh, and searching for Janice’s name is a good way to find a list of resolved Technorati bugs: