// Internet Duct Tape

Bridging the gap between business and technology

Posted in Technology, Workhacks and High Tech Life by engtech on October 16, 2006

Fellow WP blogger Mr. Angry has an excellent post on bridging the gap between the business wants and technological realities. The best products always come from people who are passionately working on something they will actually use, but that doesn’t put food in the fridge. Instead we’re left with two different camps — the People Who Know the Problem and People Who Can Solve the Problem. They speak different languages, and the act of translating is fraught with danger, frustration and attempted murder charges. Mr. Angry gives the following 5 steps:

  1. Play dumb and treat the person you disagree with as an expert (Socratic Irony). Eventually, they’ll talk themselves into a corner.
  2. Clearly articulate the central problem you’re trying to solve before trying to solve it.
  3. Avoid analysis paralysis. The right amount is however much it takes to execute the project successfully – don’t stop too soon and don’t go on too long.
  4. Articulate what is going to be delivered in a way that’s clear enough for the business side to understand yet precise enough for the development side to deliver on.
  5. Don’t let emotions rule when confronted by ignorance. Walking away is always the right response no matter how satisfying you think it might be to strangle them.

>> How does an angry analyst deal with difficult customers?

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